Conflict resolution strategies becomes an inevitable part of interpersonal relationships especially if you are working with many people and managing a large team. If you are working with groups of people, you are bound to encounter some personal or business related conflicts along the way. If you are a manager, you must realize the importance of communication and how it can affect or resolve conflicts within the organization. You must also know some conflict resolution skills that will help you resolve these conflicts to be able to work together towards a common goal.
Conflict Resolution Strategies For a Manager
In some cases, conflicts between members of a team or a department may be so hard to diffuse that only the leader can actually help resolve it. The manager should be equipped with the right things to say and do in order to utilize conflict resolution strategies to solve the conflicts between the members of the team so that it will not affect the day to day operations of the business. It can be quite challenging to handle such conflicts even with a seasoned manager in charge. However, there are some conflict management strategies that you can look into so you can properly solve the major concerns of each party and hopefully come up with a compromise between them. If conflicts remain unresolved, there is a greater chance of decreasing productivity in the workplace and declining proficiency.
Since conflicts come usually as a result of emotions, understanding the importance of communication and learning how to communicate properly will certainly help diffuse the situation before resorting to conflict resolution strategies that may or may not work. If you are the manager and you are currently handling a difficult situation such as this, you need to keep your emotions in check and remain calm. Exploding into an argument with the parties concerned will not resolve the conflict and probably make the situations worse. Show empathy to the people having this conflict and show them, not tell them, that you are there to help them out. Express genuine concern to them and make sure that they understand that you are there to help them come up with conflict resolution activities or a compromise.
Words & Tone
Be very cautious and careful with the words that you speak and the tone of your voice. Explain to them in a sensitive manner that cooperating and making the necessary compromise would hasten the resolution of this conflict. Effective communication through actively asking open-ended questions will also help them to open up with their feelings that will give you details on how the conflict began and how it can be put to an end. After asking these questions, listen with an open ear and an open heart. Do not be biased and keep your opinions to yourself until you have fully unraveled the cause that started all this conflict.
Acknowledge the problem presented by both parties involved in the conflict. Make suggestions and not demands. If they don’t agree to your suggestions, you can ask them if they could give their own suggestions, but never leave the conversation unresolved. Talking it out with a neutral person, preferably the leader will certainly help in making them realize the importance of communication and how you can easily resolve conflicts if you are open to talk about it and utilize conflict resolution strategies.